Terms of Service
Last updated: June 30, 2026 · Effective date: June 30, 2026
These Terms of Service (the "Terms") form a binding agreement between you (the "Customer", "you") and Nexivo LLC, a U.S. limited liability company headquartered at 2025 Riverside Drive, Columbus, OH 43221 ("Nexivo", "we", "us"). They govern your access to and use of nexivollc.com, the Nexivo AI platform and any related services (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Nexivo was founded in 2024 to give product and engineering teams a planning surface that produces real engineering artifacts instead of free-form chat. These Terms reflect that mission: they are written to be fair, predictable and durable for both sides.
1. Eligibility and accounts
The Services are intended for business use by people aged 18 or older. To use the Services you must receive a valid passcode or be invited to a workspace by an authorized administrator. You are responsible for keeping your passcode confidential and for all activity that occurs under your account. You must notify us promptly at contact@nexivollc.com of any suspected unauthorized access. Sharing access outside your organization without a corresponding plan is not permitted.
2. Plans, billing and renewals
Nexivo offers free and paid plans. Paid plans are billed in advance on a monthly or annual basis at the rates shown at checkout, and renew automatically for successive periods of the same length unless cancelled before the renewal date. Fees are non-refundable and we do not pro-rate refunds for cancellations mid-period. We may change pricing for renewal terms with at least 30 days' notice by email. Applicable taxes are your responsibility unless we are required by law to collect them.
Credits purchased on the platform are consumed when you run pipelines. Unused credits expire at the end of the billing period in which they were granted unless stated otherwise on your plan.
3. Acceptable use
You agree not to use the Services to (a) violate any law or third-party right; (b) generate, store or distribute content that is unlawful, defamatory, harassing, infringing, malicious or sexually explicit involving minors; (c) attempt to disrupt the security, integrity or availability of the Services or the data of other customers; (d) reverse-engineer, scrape at scale, or build a competing product using the Services; or (e) use the Services to make automated decisions about individuals that produce legal or similarly significant effects without appropriate human review.
We reserve the right to suspend or terminate accounts that violate this section, with notice where practicable.
4. Customer content and ownership
You retain all right, title and interest in and to the prompts you submit and the artifacts generated for you ("Customer Content"). You grant Nexivo a non-exclusive, worldwide, royalty-free license to host, process, transmit and display Customer Content solely as needed to provide and improve the Services for you. We do not use Customer Content to train Nexivo's own models or any third-party model.
You are responsible for ensuring you have the rights necessary to submit Customer Content and that its use through the Services complies with applicable law and any third-party agreements.
5. Nexivo intellectual property
The Services, including the platform's software, user interface, design, templates, prompt structures and brand assets, are owned by Nexivo or its licensors and are protected by intellectual property law. Except for the limited rights expressly granted in these Terms, we reserve all rights. You may not remove proprietary notices from any part of the Services.
6. Confidentiality
Each party may receive non-public information from the other in connection with the Services. The receiving party will use the disclosing party's confidential information only to perform under these Terms and will protect it with the same degree of care it uses for its own confidential information of similar importance, and in any event no less than a reasonable standard of care.
7. Service level and support
We work to keep the Services available and performant for every customer. Specific service-level commitments and support response times applicable to paid plans are described in the plan documentation provided at the time of purchase. We may modify, suspend or discontinue any part of the Services with reasonable notice, and we will not materially reduce the core functionality of a paid plan during a paid term without providing a refund of the unused portion of pre-paid fees.
8. Third-party services
The Services may integrate with third-party tools you choose to connect (for example Jira, Linear or ClickUp). Your use of those tools is governed by the third party's own terms, and Nexivo is not responsible for the availability, performance or content of any third-party service.
9. Disclaimers
The Services and all output generated through them are provided on an "as is" and "as available" basis. Nexivo AI assists with software planning; it does not replace the professional judgment of an engineer, architect, product manager or lawyer. You are responsible for reviewing generated artifacts before relying on them in production. To the maximum extent permitted by law, Nexivo disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or relating to these Terms. Each party's aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by Customer to Nexivo in the twelve (12) months preceding the event giving rise to liability. Nothing in these Terms limits liability for fraud, willful misconduct or any liability that cannot be limited under applicable law.
11. Indemnification
You will defend, indemnify and hold harmless Nexivo from and against any third-party claim arising out of (a) your Customer Content, (b) your violation of these Terms or applicable law, or (c) your misuse of the Services. Nexivo will defend, indemnify and hold harmless Customer from and against any third-party claim that the unmodified Services, when used as permitted, infringe a valid U.S. intellectual property right, subject to standard procedural conditions.
12. Term and termination
These Terms remain in effect for as long as you use the Services. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend access immediately if continued use poses a security, legal or operational risk. On termination, your right to use the Services ends and we will delete Customer Content in accordance with our Privacy Policy.
13. Governing law and disputes
These Terms are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Franklin County, Ohio for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction.
14. Changes
We may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
15. Miscellaneous
These Terms, together with the Privacy Policy and any plan documentation referenced from them, constitute the entire agreement between the parties regarding the Services and supersede any prior agreements on the same subject matter. If any provision is held unenforceable, the remaining provisions will remain in full force. Neither party may assign these Terms without the other's prior written consent, except in connection with a merger, acquisition or sale of substantially all of its assets.
16. Contact
Questions about these Terms should be sent to Nexivo LLC, 2025 Riverside Drive, Columbus, OH 43221, United States, or by email to contact@nexivollc.com.