Subscription Policy

Last updated: June 30, 2026 · Effective date: June 30, 2026

This Subscription Policy describes how subscriptions to the Nexivo AI platform are created, renewed, modified and cancelled. It supplements our Terms of Service, Billing Policy and Refund Policy. By subscribing to a paid Nexivo plan, you agree to this policy.

1. Subscription plans

Nexivo offers three subscription tiers — Starter, Pro and Agency — described on the pricing section of nexivollc.com. Each tier includes a fixed monthly credit allotment, a defined set of features and a published support SLA. The features and limits of each tier are those listed at the time of your subscription.

2. Eligibility

Subscriptions are intended for business use by people aged 18 or older. The administrator who creates the subscription represents that they have authority to bind the organization shown on the invoice. Sharing a single subscription across multiple unrelated organizations is not permitted.

3. Subscription term

Monthly subscriptions run for one calendar month from the date of purchase. Annual subscriptions run for twelve consecutive months from the date of purchase. Both terms renew automatically for successive periods of the same length unless cancelled before the renewal date.

4. Automatic renewal

By starting a paid subscription you authorize Nexivo to charge the payment method on file for each renewal period until cancellation. A renewal reminder is sent by email at least seven days before annual renewals; monthly subscribers receive a receipt at each renewal. You may turn off automatic renewal at any time from the customer dashboard.

5. Credit allotment and reset

Each subscription period grants your workspace a fixed credit allotment that resets at the start of every period. Unused credits do not roll over to the following period. Add-on credit packs purchased outside the included allotment follow the rules described in the Billing Policy.

6. Upgrades and downgrades

You may upgrade or downgrade your subscription at any time from the customer dashboard. Upgrades take effect immediately, with a pro-rated charge for the remainder of the current period and an immediate reset of credits to the new tier. Downgrades take effect at the start of the next billing period; the higher tier remains active until then.

7. Cancellation

You may cancel a subscription at any time from the customer dashboard or by writing to contact@nexivollc.com. Cancellation stops the next renewal. Your subscription remains active until the end of the period already paid for, after which the workspace moves to a read-only state. Refund eligibility is governed by the Refund Policy.

8. Suspension and termination

Nexivo may suspend or terminate a subscription if (i) payment is more than 30 days overdue after good-faith collection attempts, (ii) the workspace is used in a manner that breaches the Terms of Service, or (iii) we are required to do so by law or regulator. Where practicable, we provide written notice and an opportunity to cure before suspending an account.

9. Data handling on cancellation

On cancellation or termination, your workspace data is retained in a read-only state for 30 days, during which you may export prompts, generated artifacts and project history. After 30 days, customer content is permanently deleted from production systems in accordance with our Privacy Policy and removed from backups within the documented backup retention window.

10. Changes to plans or this policy

We may change the features, pricing or terms of subscription plans for future renewal periods on at least 30 days' written notice to the billing contact on file. Prepaid periods are not affected. Material changes to this Subscription Policy will be announced by email and reflected in the "Last updated" date at the top of this page.

11. Free and trial workspaces

Workspaces issued a free or trial passcode are subject to the Acceptable Use section of the Terms of Service and may be paused, rate-limited or closed at any time. Free workspaces are not entitled to the SLAs that apply to paid plans.

12. Contact

Subscription questions should be sent to Nexivo LLC, 155-36 Lahn St, Jamaica, NY 11414, United States, or by email to contact@nexivollc.com.