Billing Policy
Last updated: June 30, 2026 · Effective date: June 30, 2026
This Billing Policy explains how Nexivo LLC bills customers for paid plans and add-ons on the Nexivo AI platform. It supplements our Terms of Service, Subscription Policy and Refund Policy.
1. Plans and pricing
Nexivo offers three commercial plans — Starter, Pro and Agency — at the prices listed on the pricing section of nexivollc.com at the time of purchase. Plans may be billed monthly or annually. All prices are quoted in United States Dollars (USD) and exclude any applicable taxes, duties or transaction fees.
2. Payment processing
Payments are processed by Stripe, our third-party payment processor. By providing payment information you authorize Nexivo and Stripe to charge the payment method on file for the plan and any add-ons you have purchased. Nexivo does not store full card numbers; payment credentials are tokenized and handled by Stripe under PCI-DSS Level 1 controls.
3. Billing cycle
Subscriptions are billed in advance at the start of each billing period (monthly or annual). The first charge occurs immediately at checkout and subsequent charges occur on the same calendar day of each renewal period. If your renewal date falls on a day that does not exist in a given month (for example the 31st), the charge occurs on the last day of that month.
4. Credits and usage
Each plan includes a fixed monthly credit allotment that resets at the start of every billing period. Unused credits do not roll over. Pipeline runs consume credits in real time according to the published per-run cost. If your workspace exhausts its allotment mid-cycle, you may purchase additional credit packs or upgrade your plan; otherwise, additional runs are blocked until renewal.
5. Plan changes
Upgrades take effect immediately. We charge a pro-rated amount for the remainder of the current billing period and reset your credit allotment to the higher tier. Downgrades take effect at the start of the next billing period; until then, the higher plan remains active.
6. Failed payments
If a renewal payment fails, we automatically retry the charge over a period of up to seven days and notify the billing contact by email. If all retries fail, the workspace is moved to a read-only state — existing artifacts remain accessible but new pipelines cannot be run — until a valid payment method is provided. Accounts unpaid for more than 30 days may be suspended and ultimately closed in accordance with our Terms of Service.
7. Invoices and receipts
An itemized invoice is issued for every successful charge and emailed to the billing contact on file. Invoices are also available in the customer dashboard. Agency-plan customers can configure additional billing contacts and a purchase-order reference that appears on every invoice.
8. Taxes
You are responsible for any taxes, duties or governmental charges associated with your purchase, except for taxes based on Nexivo's net income. Where Nexivo is required by law to collect indirect taxes (for example U.S. sales tax or EU VAT), these are added at checkout and shown separately on the invoice. Customers in jurisdictions that operate a reverse-charge mechanism may supply a valid tax identifier during checkout.
9. Price changes
We may change the price of any plan for future renewal terms with at least 30 days' written notice to the billing contact on file. Price changes do not affect any prepaid period already invoiced.
10. Cancellation
You may cancel a subscription at any time from the customer dashboard or by emailing contact@nexivollc.com. Cancellation stops the next renewal; the plan remains active until the end of the period already paid for. See our Refund Policy for refund eligibility.
11. Disputes
If you believe you have been billed incorrectly, contact contact@nexivollc.com within 60 days of the disputed charge. We will investigate and respond within five business days, and any verified billing error will be corrected promptly.
12. Contact
Billing questions should be sent to Nexivo LLC, 155-36 Lahn St, Jamaica, NY 11414, United States, or by email to contact@nexivollc.com.